App is useless because the primary purpose is to track services + schedule appointments. Stores refuse to accept the appts made through the app. Mentioned in nearly every review - the company is clearly aware based on their replies that stores shouldn't do that. What a poorly ran company. Also, the Feedback option in the app is broken. Any attempt to send a message just takes you to a page showing an error. The irony that you can't give feedback about the broken feedback is too much.
Update is worthless. Can't see view my old service online anymore.
Appointment scheduling is completely disconnected from real operations at the stores. And the managers call back with attitudeto reschedule. The latest response for why there are appointment options online but next real appointment available is 2 days later, "you will need to talk to corporate about that." The first store wanted me to leave my car for 2-3 days for simple flat repair. When asked about checking other local store schedules, "you can go there, but they will just telll you the same"
100 dollars for an oil change slow service and didn't meet the open appointment date also no good coupons!!
Cant book appointment online. Zip is 96740.No one answers phone. What's going on??
I have tried 5 or 6 times to schedule appointments to the app and every time I get a call that the appointment time is not available and that the app is highly incorrect. This makes the app nearly useless and pointless to have. It would be one thing if this just happened at a single store, but this has happened at multiple stores in my area. Both of the representatives that I spoke to at various stores this morning said that this is a very frustrating issue for them.
Everything I try to set up any kind of service through this app for any of my cars it says sorry try again later....What good is the app if I can't interact?
I love Firestone as a mechanic but their app leaves a lot to be desired. What is the point of making an appointment only to have it canceled repeatedly.
Redhotchilipeppers
Great service .. fast.. very nice people I recommend...